Thanks for reaching out earlier! I just checked, and your package is on its way to 1234 Elm Street, Apt 5B, San Francisco, CA 94122. It’s scheduled to arrive by January 12. If you need updates, you can always email us at support@ecommerce-example.com, but it looks like your order (ORD23498765) is moving smoothly. Also, just confirming that we processed the payment of $120.47. with your Visa ending in 9876. If there’s anything else you need, feel free to call me at (415) 555-9876 or reply here.